Refund and Return Policy

Refunds and Exchanges

We make every effort to fill your order as accurately as possible. In the event that you are not satisfied with your purchase or you do not receive the correct piece, send it back, following the return policy below, (unwashed and uncut) within 5 days of purchase and we will send you the correct item (if available) and/or issue a refund. Include a copy of the packing slip/receipt in your box.

Due to the volume of orders we receive, we cannot guarantee that all the merchandise will be available upon ordering. If you want to be notified of any sold out items, please note this when placing your order

 Damaged Merchandise

All damaged goods must be reported within 5 days of receiving them.

 Return Policy

Garments returned are not eligible for credit if:

a.

This form is not completed and submitted by fax, email or regular mail, prior to arrival of the merchandise to our warehouse.

b.

Garments are missing spare buttons, dried roses, hang-tag, main and/or size label.

c.

Garment has been worn, washed or stained.

d.

Invoice for the garments is older than 30 days. (for incorrect merchandise or mis-shipped, the form must be submitted within 5 days of received date)

e.

Garments are not returned to original shipping location. All USA's customers must return merchandise to 2737 Amber Trail, Duluth, GA, 30096.

f.

Incorrect merchandise is received. All incorrectly return items will be return to you at your expense.

g.

Garment is not listed in this form. Any item that was not previously listed will be return to you at your expense.

h.

If you previously requested an RA for this invoice. There is a limit of one RA per invoice. An RA will not be issue for an invoice twice.

i.

Close out or sample items are not returnable. All sale items are final sale.

 

IMPORTANT: Any garment that is returned without Label and Tag will be penalized with a 25% surcharge. NO EXCEPTIONS!